Portage

5383 S. Westnedge Ave
Portage, MI 49002
(269) 552-9019

Kalamazoo

545 N Drake Rd
Kalamazoo, MI 49009
(269) 349-4999

Battle Creek

5285 Beckley Rd
Battle Creek, MI 49015
(269) 979-9799

Portage

5383 S. Westnedge Ave
Portage, MI 49002
(269) 552-9019

Kalamazoo

545 N Drake Rd
Kalamazoo, MI 49009
(269) 349-4999

Battle Creek

5285 Beckley Rd
Battle Creek, MI 49015
(269) 979-9799

Frequently Asked Questions

If you’re not sleeping well, then neither are we.
With our 90-Night Comfort Guarantee, you can buy with confidence that you won’t be stuck with a bed that doesn’t meet your needs.
A new mattress is a substantial investment in your well-being, and although every effort is made to find the correct fit for you, we understand that in certain circumstances it may be necessary to exchange your mattress for one of a different comfort level.

Program Details – Abridged:

1. The 90-Night Comfort Guarantee applies to all non-custom purchases $599 and up. Guarantee applies to set purchases and mattress alone purchases if placed on a solid platform surface or adjustable base.
2. You must try the bed for a minimum of 14 days. It is very common to NOT like your new bed for the first few days. We have had cases of people taking up to two months to finally love their bed.
3. Contact us within 90 days of delivery. Comfort guarantee starts when the bed is delivered, not when it was purchased.
4. The cost for the exchange is $99. If you re-select a higher priced mattress, you would simply pay the difference plus the exchange fee. If you select a lower priced mattress, Mattress Mart will refund up to $300, minus the exchange fee, and the difference will be refunded.
5. Any stain, rip, tear, odor, or damage will preclude any comfort exchange.
Click here to see the official copy of Mattress Mart’s full 90-Night Comfort Guarantee program.

At Mattress Mart, we maintain the area’s largest in-stock, take-with selection, and many of our customers choose to take their new mattress set home with them the same day it is purchased. In addition, we also offer a convenient delivery, set-up, and removal program. Our deliveries are punctual and occur within a two-hour time frame that we set up with you when you purchase your mattress. We will even help relocate your old mattress to another bedroom within your home. Please contact us for complete details.

Absolutely! At Mattress Mart we are happy to split up sets and offer you only the products you need. Just be sure that you are not voiding your warranty when purchasing a single piece and that you are replacing all of the defective components within your sleep set as a poor quality foundation will cause even the best mattress to sag before its time.

Keep in mind though, if the mattress is sagging because of an improper frame or sagging box, putting a new mattress on it will not solve the problem. In fact, it will just make the problem worse because you will now have a new bed that is sagging and you’re wondering why! Let’s make sure we take care of the problem and diagnose what you actually need.

At Mattress Mart, we accept:
1. All major credit cards (Visa, Mastercard, Discover and American Express).
2. Many financing options with approved credit through Wells Fargo.
3. No-Credit-Needed lease-purchase program through Acima Credit.
4. The area’s most convenient and stress-free, in-store layaway program.
5. Of course, we also accept cash or local checks with proper identification.

Maybe and maybe not. Your mattress doesn’t necessarily have to be falling apart for it to need replacing. If you’re tossing and turning at night and not getting the rest you need, there is the definite possibility that it may be due to a worn out mattress. Most experts suggest evaluating your mattress twice a year for comfort and support, although, in reality, you are more likely to just head to a store once you start to feel uncomfortable. If the cover on your mattress is threadbare or if your mattress is excessively sagging, you might want to start thinking about replacing your sleep set. After 10 years, you will probably find your current mattress considerably less comfortable than a new one. If you have recently moved and have more space in your bedroom, you may also want to consider moving up to a larger size for more room.

Short answer: Not necessarily. Although a sagging mattress may be a symptom of a worn out sleep set, it may also be caused by an unsupportive or worn out foundation, an improper bed frame, or the sagging may simply be the normal body impressions formed in a mattress. Compared to older mattresses, newer mattress sets will generally show some degree of body impressions, usually with indentations of up to 1-1/2″ being considered normal. Talking with one of our comfort consultants for a few minutes should be all that is necessary to determine what, if anything, is wrong with your mattress.

We are often able to help our customers keep their existing bed set by simply replacing their inappropriate bed frame. You wouldn’t believe the number of beds we encounter that only need extra reinforcement of the frame and not an entirely new set.

At Mattress Mart we go out of our way to offer a no-pressure shopping environment.

You will never be harassed by rude or aggressive salespeople at our sleep centers. We feature a relaxed showroom that promotes question-asking on your part. We want you to lie back and try as many mattresses as you like and inquire about things you may have read or seen regarding the mattress industry. At Mattress Mart we do not employ traditional salespeople, so you won’t be getting “The Pitch”. Instead of training our staff regarding sales techniques, we choose to personally educate our comfort consultants in a program that covers every aspect of mattress construction and technology. Our comfort consultants are available to help you find the best mattress for your individual needs through the use of bedding industry and university research-derived guidelines. At Mattress Mart our number one rule is to listen to your needs in order to help you find a solution to your problem.

We treat you as you would like to be treated – honestly, intelligently and with respect for your individual needs.

Our policy is very simple: regardless of make or brand, we will not be undersold within our market region. We list the exact specifications of every product in our store so you may be informed of the content of any model you are considering. We are very consumer friendly and will help you to compare to similar mattresses from the same brand or comparable models offered by other brands. At Mattress Mart we price our products to be the lowest all the time – we do not rely on our customers to shop the market for us. Our stores were founded on the principles of customer service, selection, and guaranteed lowest prices, and we maintain these principles today at all of our Mattress Mart locations. – Please call if you have questions, we’d love to hear from you!

Our ‘Never Undersold” guarantee is not a slogan – it is a promise.

At Mattress Mart we not only want you to be completely satisfied with your new purchase, we want to ensure that you paid the best price. If you find the same item advertised for a lower price within 90 days of your purchase, simply bring in the ad and Mattress Mart will gladly refund 110% the price difference. Even if it’s not the same product or model, we will do our best to attempt to make an educated comparison and save you money. *Price guarantee does not apply to special purchases, close-outs, or floor models. Shipping fees, taxes, and removal fees must be considered when comparing pricing.

Mattress Mart will never advertise fictitious “50% Off” discounts – with certain exceptions on floor models or close-out items, these claims are false and are made in relation to made-up ‘Compare At’ prices. We maintain an Everyday Low Price, and we continuously monitor our industry to guarantee the lowest mattress prices in our region.

We will do our best to compare our products to identical merchandise from other stores or substantially similar products offered by other brands. We understand shopping for a mattress can be a frustrating and confusing process, but we are here to try and make it easier for you.

Whether you are here to browse or ask questions, we are here for you.

The surface it is placed on is an integral part of any mattress set. Most newer box springs are rigid and serve primarily as a foundation, or riser, while most older box springs featured torsion modules, or even springs, that absorbed shock and were designed to work with older-style mattresses. It is often found that the real cause of an uncomfortable mattress is a defective or sagging box spring. If your mattress and box spring are both over 10 years old, you should strongly consider replacing both pieces when buying a new sleep set. Newer mattresses, especially today’s one-sided products, are designed to work specifically with their corresponding foundation. Realize that with some exceptions, mattress manufacturers do not offer a warranty when purchasing a mattress without a box spring. At Mattress Mart, we will be happy to help you determine if you need to replace your entire sleep set, just the mattress, or on some occasions, just a new box.

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Mark Ackley

Delivery Specialist

Mark is one of our longest-term employees and definitely one of the guys you want along while bringing in your new mattress.  Even though he shares some traits with a gorilla, he’s really one of the gentle-giant types.

When Mark isn’t at Mattress Mart, he enjoys spending time at his campsite relaxing and fishing, and at home with the wife and kids.

Jack the Dog

Official Mascot

When not being cute, Jack spends his free carrying his food, piece-by-piece, across the house to eat, running through any and all sorts of muck he can find, chasing squirrels, and carrying his special bone. One of the great cuddlers of all time, Jack curls up to in a surprisingly small ball on the couch, where he’s technically not allowed. Jack also enjoys running away to the house next door to visit his best friend, Vince, a rottweiler/doberman mix.

Jack is spoiled beyond belief and spends his nights on a 100% latex dog mattress.

Matt Roemig

Delivery

Matt is our newest, and youngest, employee and we’re doing our best to teach him everything he needs to know, and Matt is picking it up very quickly.

When not at Mattress Mart, Matt enjoys football, basketball, lifting light weights, and spending time with his brother and mother.

Make sure to make a point of saying Hello to Matt when you see him bringing your new mattress!

Sean Anderson

Delivery

One of our newest employees, Sean has been with the Mattress Mart team for almost two years and has been a valuable addition to our second-to-none delivery crew.

Sean has a new child and when he’s not delivering your new bed, enjoys spending every moment he can with the new little one.

Sean is unique in that if it has wheels, Sean can either fix it or drive it.  Although not so great with antique car trivia, he’s great at diagnosing even the most odd engine problems.


Ryan Doremus

Senior Delivery Specialist

One of our most senior employees, Ryan has been with us for 20 years and there are very few people with more experience delivering your new mattress. Ryan will ensure your bed is brought in carefully, with consideration for your mattress and your home.


Ryan enjoys dividing his time between his wife, children, and the other baby in his life, his orange Jeep. If you drive by our Drake Rd. store, you can’t miss it!

Jeff Clements

Sales

We don’t get new employees very often, so we would like everyone to give a big hello to Jeff!  We have known Jeff for a number of years when he worked next to us at Sprint in Battle Creek. We are happy to have him aboard!

Jeff is a music lover and happens to be not in one, but two bands!  Come in and try to stump him at music trivia.

When not at work, Jeff loves spending time with his dog, Shiloh, cooking, and has a particular fondness for most things sci-fi, especially movies.

Stop by and welcome Jeff to the Mattress Mart family!

Chad McCullough

Sales

One of our newest employees, Chad has been with the Mattress Mart team for over three years and has a passion for customer service.

Chad enjoys coaching his son’s football team, lifting weights, gaming, and fantasy football.

When he isn’t spending time with his family, you’ll find him bowling and golfing, where I hear he is a passable golfer and an excellent bowler.  Stop by and say hi to our own personal Broach.

Zack Davis

Sales

Zack has been an invaluable member of Mattress Mart’s team since 2006. Zack is our resident expert on antique furniture and all things construction.
When not at Mattress Mart, Zack enjoys spending time with his wife and dog, finding new and interesting places to eat, and perusing antique shops around the Midwest.

Patrick Hope

Sales | Inventory Specialist

Patrick has been a member of the Mattress Mart family for 18 years and we couldn’t be happier to have him.
If you have a question, problem, or concern, Patrick is second to none in getting it done, which is why he is one of the most valued members of Mattress Mart.
If the weather is nice and he’s not at Mattress Mart, don’t bother trying to find Patrick anywhere there isn’t a lake. An avid fishermen, Patrick has entered, but unfortunately not won, the D&R’s big fish contest on numerous occasions.
Besides fishing, Patrick is a fan of snowmobiling and Michigan’s Upper Peninsula. Name a town and there’s a good chance Patrick will have a story about it. Stop in and chat with him sometime!

Kevin Fleckenstein

Warranty Specialist | Manager | Sales

Since 1999, Kevin has been a valued member of the Mattress Mart family. As the customer service and warranty specialist, chances are that if you have a unique problem, Kevin may be the one helping you.
When not at Mattress Mart, Kevin enjoys the fruits (or vegetables) of the labor from his garden, golfing, spending as much time in the woods as possible (don’t bother asking about his favorite mushroom hunting spots!) and is an avid ping pong-er.
During his travels, Kevin has covered much of SW Michigan in his search for the hidden gems such as shops and restaurants that would typically fly under the radar. If you’re looking for a great recommendation, there’s nobody better to ask!

Larrs Morey

IT | Marketing | Web Manager | Sales

Larrs has been with Mattress Mart since 2002, and in that time has become a valuable members of the Mattress Mart family.

Larrs is the resident IT guy, web guy, marketing guy, and on most occasions you’ll find him on the floor, ready to help with some of the trickier questions regarding mattress specs. 

 

While not at work, Larrs enjoys a variety of activities, including, but not limited to: spending time with his wife and two children, playing with Jack the Dog, spoiling his pet chickens, wood carving, and much, much more.  

Guss Morey

Sales

Guss has been providing exemplary customer service, and interesting conversation, since 1999. If you’ve purchased a bed from us over the years, there’s a good chance it was from Guss.

When not at Mattress Mart, Guss enjoys spending time with his children and spoiling his grandchildren.  Among the many, many activities Guss enjoys are: making beautiful and one-of-a-kind barn quilts, turning bowls on his wood lathe, carving walking sticks, and making brooms with actual broom corn.

A huge fan of Futurama and Marilyn Monroe, beware that you’ll probably be late to any event should you bring either up!

Our company is a collective of amazing people striving to build delightful products.

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