FAQs

What is the 90-Night Comfort Guarantee?

We want you to feel confident that you’re choosing the right comfort for your body. If, after giving your mattress a fair try, you realize you need a different feel, our 90-Night Comfort Guarantee allows a one-time comfort exchange so you can move to another comfort level. This is an exchange program—not a full refund—and it’s designed to help you land on the right long-term fit.

Program details

• Mattress Mart offers a comfort exchange only, not a refund.

• Applies to all non-custom purchases $599 and up. It applies to set purchases and mattress-only purchases when used on an appropriate surface or an adjustable base.

• You must try your mattress for a minimum of 14 days. It’s common to feel unsure at first, and many sleepers need several weeks to acclimate to a new surface.

• Contact us within 90 days of delivery. The comfort period begins when your mattress is delivered, not when it’s purchased.

• The exchange fee is $99. If you re-select a higher-priced mattress, you pay the difference plus the fee. If you select a lower-priced mattress, we will refund up to $300, minus the exchange fee.

• The mattress must be clean and undamaged. Any stain, tear, odor, or damage excludes the mattress from the exchange or warranty program.

Delivery of New and Removal of Old:

We maintain one of the area’s largest in-stock, take-with-ready mattress and foundation selections, so many customers choose to take their mattress home the same day.

We also offer convenient delivery and set-up programs. Our deliveries are scheduled with a two-hour arrival window, and our team can even help relocate your old mattress to another bedroom in your home when appropriate.

Removal option: With the purchase of a new mattress, we will remove your old mattress for $49, as long as it is unsoiled.

Do you offer delivery outside the immediate area?

We do—service areas and fees can vary depending on distance.
Please contact us and we’ll confirm availability and any pricing for your area.

May I purchase a mattress or box spring separate from the set?

Absolutely. We’re happy to split sets and sell only the pieces you need. We’ll also help you confirm your support system is appropriate so you don’t risk comfort issues or warranty problems. A poor-quality, worn, or broken foundation can cause even a great mattress to sag before its time.

Is my mattress ruined if it is sagging?

Short answer: not necessarily.
Sagging can be a sign of a worn sleep set, but it can also be caused by a poor foundation, an improper bed frame, or normal body impressions. Compared to older mattresses, some degree of body impression is common in newer models, and impressions up to about 1½ inches are often considered normal. A quick conversation with one of our comfort consultants can usually help us pinpoint what’s actually causing the problem.

Should I replace the box springs when buying a new mattress?

The foundation is a critical part of any sleep system. Most newer “box springs” are rigid and function primarily as a stable foundation, while older box springs were designed to flex and work with older-style mattresses. It’s often found that the real cause of an uncomfortable mattress is a defective or sagging box spring/foundation. If your mattress and box spring are both over 10 years old, replacing both pieces is often the smarter long-term move.

Do I really need a new mattress?

Maybe and maybe not.
Your mattress doesn’t have to be falling apart to need replacing. If you’re tossing, turning, waking up sore, or simply not getting restful sleep, the mattress could be a contributing factor. Many experts suggest evaluating your mattress regularly, and after about 10 years, most people will find their current mattress noticeably less comfortable than a new one.

We’ll help you determine whether you need a full replacement, just a new mattress, or even just improved support underneath.

What payment options does Mattress Mart offer?

We accept:

• All major credit cards (Visa, Mastercard, Discover, American Express).

• Multiple financing options with approved credit through Wells Fargo.

• No-credit-needed lease-purchase through Acima.

• A very convenient in-store layaway program.

• Cash or local checks with proper identification.

What makes Mattress Mart’s “Never Undersold” guarantee so special?

Our policy is simple: regardless of make or brand, we will not be undersold within our market region. We list the exact specifications of every product in our store so you can make an informed decision. We’ll help you compare similar models from the same brand or comparable mattresses from other brands—clearly and honestly—so you know what you’re getting and why it’s priced the way it is.

How does Mattress Mart’s Price Guarantee work?

We want you to be completely satisfied not only with your comfort, but also with your price. If you find the same item advertised for less within 90 days of your purchase, bring in the ad and we’ll refund 110% of the price difference. Even if the comparison isn’t perfectly identical, we’ll do our best to make an educated match.
This guarantee does not apply to special purchases, close-outs, or floor models. Shipping, taxes, and removal fees must be considered when comparing pricing.

Are the “Sale Price Discounts” offered at Mattress Mart accurate?

Yes. We do not advertise fictitious “50% Off” claims built on made-up “compare at” prices. With certain exceptions on floor models or close-out items, those types of discounts can be misleading in our industry. We focus on an Everyday Low Price approach and continuously monitor our market to keep our pricing among the most competitive in the region. We’ll also help you compare our products to identical or substantially similar options elsewhere so your decision is straightforward, not exhausting.

What is the shopping environment like at Mattress Mart?  Will I be followed by pushy salespeople?

No. We go out of our way to offer a no-pressure environment. Our showrooms are relaxed and built for real testing and real questions. You can try as many mattresses as you like, at your pace, without getting “the pitch.”
Instead of training our team in traditional sales tactics, we focus on education—construction, materials, comfort matching, and practical, every-day guidance.

Our number one rule is to listen first so we can help you solve the right problem and steer you toward the right long-term sleep system.