To our valued customers and community,
We are all adjusting to the way we live and the way we shop. As the effects of COVID-19 are continuing to evolve, I wanted to share what we at Mattress Mart are doing to keep you safe while you shop with us. First, Mattress Mart is firmly committed to the health and safety of guests and employees, just as we have always been. Second, closely following the Center for Disease Control’s guidelines, we are making deliberate adjustments to the way we operate in the areas pertaining to employee training, customers’ in-store experience, the store environment, and our delivery program.
This is our Clean Shop Promise to you.
All staff will limit their direct contact with customers while increasing protective and hygienic routines throughout the day. All employees receive instructions on hand-washing, limiting contact, and keeping safe distances. Associates will monitor their health before coming to work and will stay home when and if they don’t feel well.
Protecting Your Experience
We, at Mattress Mart, are taking steps to support the shopping experience and reduce the time needed to be in the store. Customers may research products online, have remote consultations, and schedule appointments, so there will be fewer shoppers in the store at any one time. WHen you visit, we follow the recommended 6-foot social distancing, and we now provide disposable pillow shields. We have taken care to place hand sanitizer in easy-to-access locations within the store.
Clean Store Environment
At Mattress Mart we have always prided ourselves on our clean and inviting stores. However, we have significantly expanded our methods and frequency of disinfection. Sanitizing wipes are near workstations and counters so employees can continuously clean them. Between uses, all staff will disinfect high-touch surfaces based on CDC guidelines. In addition, we will conduct a daily cleaning of all surfaces, included mattresses with SteriFab®, desks, doors, and restrooms.
Careful In-Home, White-Glove Delivery
We will be as careful about your home as we are about our store. Customers can choose to have teams deliver to the front door or garage, or have the product brought carefully into the desired room. Teams have received instruction on delivering and removing products with appropriate attention to distancing, sanitizing, and overall safety procedures. At each delivery stop, we will wear masks and sanitize thoroughly before entering the home. Between deliveries, drivers will sanitize hands and spray down shoes.
From the moment you walk into our showroom, to the day you enjoy your new mattress in the comfort of your home, we will do all we can to serve you and keep you, our valued customers and community members, safe and satisfied. That is our promise to you.
We appreciate your business and generous support through the years.
Owner – Mattress Mart